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Cooling-off and cancellation

Cooling-off and cancellation answers should be direct, not slippery.

Cooling-off and cancellation questions usually come up when you are making a real decision, not just browsing. The answer should be plain and easy to understand, especially when the product guide gives a clear rule.

Direct answer

Where the available product guide supports a 15 day cooling-off period and no refund of premium after that period, MyMBI should say that directly.

Look for a direct answer, not vague wording. Clear, practical guidance to help you decide what to check next.
Check the cooling-off period before you commit. Clear, practical guidance to help you decide what to check next.
Use the product guide wording where the rule is clear. Clear, practical guidance to help you decide what to check next.

Guide section

What to look for here

The point of this page is to give you a clear answer early and reduce confusion.

If the available product guide sets out a firm refund rule after the cooling-off period, you should be able to see that plainly.

Related pages

Keep moving with the next answer that matters to you.

FAQs

Quick answers on this topic.

Why does this deserve its own page?

Because refund and cooling-off questions are important enough to answer clearly in one place.

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